What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The distance Calculator is not working

    Asked by Jerole on October 26, 2016 at 07:00 PM

    I have a driving distance calculator that worked fine until today. Anyone else have this problem?

    Clients cannot enter their address in the "To" field

    I have a live form and it's causing some negative feedback.

    The url is a clone - I have to change the live version asap

    Page URL:
    https://form.jotform.com/62997342839170

  • Profile Image

    Answered by Irshad on October 27, 2016 at 01:20 AM

    I have checked your form, but I am not able to see any issue in your Form, Also I am able to enter the address in the Delivery address field, and distance calculation works properly:

    I would suggest you to clear Browser's Cache or try to check it in different browser.

    If you still face issue or need further assistance, feel free to revert back.

    Thank you.

  • Profile Image

    Answered by Jerole on October 27, 2016 at 08:28 AM

    I was not working yesterday evening, a client had problems, and let me know.

    When I checked, I had the same issues. I am chalking it up to the widget server right now.

    Thanks for looking.

     

  • Profile Image

    Answered by Irshad on October 27, 2016 at 08:54 AM

    You are most welcome.

    I verified it once again, and it is working properly.

    If you have any query, or need further assistance, feel free to revert back.

    Thank you.