How can I remind people to fill out a survey I've sent them?

  • Profile Image
    Asked on October 26, 2016 at 07:57 PM

    Say I send the link to an online survey to 20 people and 12 respond the first day. Since I want everyone to respond, I'd like for there to be a way to send those eight who didn't respond a reminder email to fill out the survey, perhaps after three days. (And if necessary, another reminder email if say three people still haven't responded after a week, and so on and so forth.)

  • Profile Image
    Answered on October 27, 2016 at 01:40 AM

    I'm afraid that we do not have any app or feature, for sending reminder emails if form is not submitted. For sending automated reminder emails, you may consider using an integration to a third-party email or newsletter service:

    (Setup & Embed > Integrations > Email)


    However, having them send automatic email reminders only to the people who have not submitted the form yet, and having it do this task on a regular interval would not be possible. 

    If you have a developer, you may try setting an email reminder with your own software and website. JotForm forms can send POST data to a specialized PHP page on your own website - by setting that PHP page as your custom Thank You page. Your developer can then set up a list of all email addresses that need to fill out the form, to be sent a reminder email each day from your website.

    When your custom PHP page receives the POST data of a submission, it can programmatically remove that email address from the list, so at the end of the day - only the email addresses who have not yet submitted the form will be on the list and be sent an email.

    This alternative requires custom coding, so you may need to hire a developer to implement it, but we will be happy to help with anything we can do from our end.

    I hope this helps.

    Thank you!