What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not getting any emails.

    Asked by vfr2ifr on October 26, 2016 at 08:22 PM

    I have tried and tested my gmail account email and it was working without missing a beat, but now I noticed that I am not getting any email for my form submission or just doing a test my self on the form. I searched and found that my email was added to the bounce list??? I took it off that kist, but it is not working. Please help.


    Nasser Kaouk 

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 27, 2016 at 01:57 AM

    I checked our mail logs and I can see that several test notifications did fail to send, however the latest emails are now sent successfully. I see that you have already removed the email address from the bounce list, so it appears that the issue has been resolved. You can also check the emails on your end by following this guide: How to View All Your Form Email History

    To prevent further bouncing related issues, please follow this guide: How to Prevent Email Bouncing Related Issues. Thank you.