I am not getting any emails.

  • Profile Image
    Asked on October 26, 2016 at 08:22 PM

    I have tried and tested my gmail account email and it was working without missing a beat, but now I noticed that I am not getting any email for my form submission or just doing a test my self on the form. I searched and found that my email was added to the bounce list??? I took it off that kist, but it is not working. Please help.


    Nasser Kaouk 

  • Profile Image
    Answered on October 27, 2016 at 01:57 AM

    I checked our mail logs and I can see that several test notifications did fail to send, however the latest emails are now sent successfully. I see that you have already removed the email address from the bounce list, so it appears that the issue has been resolved. You can also check the emails on your end by following this guide: How to View All Your Form Email History

    To prevent further bouncing related issues, please follow this guide: How to Prevent Email Bouncing Related Issues. Thank you.