Unable to edit the Email Template

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    Asked on October 26, 2016 at 11:41 PM


    How can I edit the email template?

    PLease check thanks.

  • Profile Image
    Answered on October 27, 2016 at 03:07 AM


    I cloned your form and did some tests. Your form is working properly. Here is the screen shot:

    I also logged into your account and checked if your account has something to do about the issue. However I couldn't find anything abnormal. 

    So, please check the issue again and if you are still having trouble, turn back to us.

    Thank you. 

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    Answered on October 27, 2016 at 03:19 AM

    It's working fine now! Thanks :)

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    Answered on December 16, 2016 at 08:48 AM

    Hi, I'm having this issue as well.

    I can't see the email template edit section.
  • Profile Image
    Answered on December 16, 2016 at 09:25 AM

    Hello @brewpublik;

    I have split your thread as the following link in order to assist better: https://www.jotform.com/answers/1013384

    You are going to be answered there.