What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to edit the Email Template

    Asked by neoranking on October 26, 2016 at 11:41 PM


    How can I edit the email template?

    PLease check thanks.

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    JotForm Support

    Answered by seth on October 27, 2016 at 03:07 AM


    I cloned your form and did some tests. Your form is working properly. Here is the screen shot:

    I also logged into your account and checked if your account has something to do about the issue. However I couldn't find anything abnormal. 

    So, please check the issue again and if you are still having trouble, turn back to us.

    Thank you. 

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    Answered by neoranking on October 27, 2016 at 03:19 AM

    It's working fine now! Thanks :)

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    Answered by brewpublik on December 16, 2016 at 08:48 AM

    Hi, I'm having this issue as well.

    I can't see the email template edit section.
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    JotForm Support

    Answered by candy on December 16, 2016 at 09:25 AM

    Hello @brewpublik;

    I have split your thread as the following link in order to assist better: https://www.jotform.com/answers/1013384

    You are going to be answered there.