- pac3cxaAsked on October 27, 2016 at 12:51 AM
Hello, I am wondering how is it possible that the conversion rate is showing more than 100%? I set the period between 26-27 Oct, and I got 110% conversion rate.
- JotForm DeveloperHelenAnswered on October 27, 2016 at 04:27 AM
I have checked Form Analytics of this form according to "All Times" and a custom time interval (26/10/2016 - 27/10/2016). I saw that number of responses was different than the actual numbers. In other words, the total number of responses seen on the form analytics was 53 but the actual number of responses was 37 in the submission page.
When I customized the time interval as 26/10/2016 - 27/10/2016, I did not replicate the issue. The conversion rate was 23%, not 110%. However, the total submission you received within this time was 17 but it was seen 18 on the form analytics.
I will escalate this issue to our developers. Once this issue is resolved, we will inform you via this thread.
- pac3cxaAnswered on October 27, 2016 at 10:44 AMHi Helen,
Thanks for the reply. I guess the different number between actual responses
and responses in analytics is because I have deleted some of test responses.
As for the conversion rate, it somehow looks right. Thanks.
Kind Regards, Adhika Caksana.
- JotForm SupportNik_CAnswered on October 27, 2016 at 12:11 PM
Thank you for getting back to us. This ticket is with our developers already for further checking.
They will consider your response as well.
- pac3cxaAnswered on November 03, 2016 at 06:41 AM
May I know if you have further info regarding different number of submissions I have with analytics? In this case, I have 125 submissions, but it shows 131 in analytics. Indeed that I deleted some submission tests in the beginning of the survey. Perhaps it was about 6 that I deleted, but couldn't recall for sure.
- JotForm DeveloperHelenAnswered on November 03, 2016 at 08:14 AM
We are sorry to hear that you are still having troubles.
The ticket still open in the priority of important. I also informed the developer who was assigned to this ticket that you need to know if there is any update on the issue. Once the issue is solved, you will notified via this thread.
Thank you for your understanding.
- JotForm DeveloperHelenAnswered on December 19, 2016 at 10:07 AM
Your issue seems to have been resolved. Please confirm it on your end and if you have still issue, feel free contact us.
Please let us know, if you need any further assistance.