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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to integrate my form with PayPal?

    Asked by Lakeisha on October 27, 2016 at 02:00 AM

    My form is inserted on the checkout page I created but visitors are not being directed to paypal after completing the form. Is there something specifically that I am not doing?



    This is a re-post of a comment on PayPal Forms

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    JotForm Support

    Answered by seth on October 27, 2016 at 03:36 AM

    Hello, I couldn't understand what you mean by inserting your from on a checkout page. Did you embed your form into your web site? If it is the case, please share your web site url so we can investigate issues when you contact support of JotForm. However; in this case your form seems to lack the payment integration.

    Please follow the steps on this guide on which you commented: https://www.jotform.com/help/50-PayPal-Forms

    Also here is a demonstration of PayPal integration on your form:

    You need to enter your PayPal account details. This account will be used to collect payments.

    There are additional settings on PayPal integration. These settings are defined on the guide specified above. Please read them carefully. If you have troubles understanding the integration process and the settings on the integration, please contact us again.

    Good Luck!