What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Create PDF Form: Not able to download PDF version of form, gets stuck on "Working".

    Asked by timcpnz on October 27, 2016 at 02:30 AM

    Hi Guys,


    My create PDF is stuck on "working".


    Can you please assist?

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    JotForm Support

    Answered by Chriistian on October 27, 2016 at 03:45 AM

    I did some tests and I was able to replicate the issue on my end. 

    I will forward this issue to our backend team for further investigation. We will let you know on this thread once we have an update. Regards.

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    JotForm Support

    Answered by beril on October 27, 2016 at 06:38 AM

    The issue should be fixed now. Could you also test it on your side? If the issue still persists please let us know. We will be happy to assist you.

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    Answered by timcpnz on October 28, 2016 at 12:46 AM


    I am still getting the same result. 

    appreciate the help to date.

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    JotForm Support

    Answered by Chriistian on October 28, 2016 at 01:55 AM

    I checked your account and it appears that I am now able to create a PDF form. Below is the PDF that was created from your account.

    Can you please clear your browser cache and try creating a PDF form again? Please wait a while until the PDF is downloaded.

    If the PDF is still not being created on your end, please let us know.
    Thank you.