Create PDF Form: Not able to download PDF version of form, gets stuck on "Working".

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    timcpnz
    Asked on October 27, 2016 at 02:30 AM

    Hi Guys,

     

    My create PDF is stuck on "working".

     

    Can you please assist?

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    Chriistian
    Answered on October 27, 2016 at 03:45 AM

    I did some tests and I was able to replicate the issue on my end. 

    I will forward this issue to our backend team for further investigation. We will let you know on this thread once we have an update. Regards.

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    beril
    Answered on October 27, 2016 at 06:38 AM

    The issue should be fixed now. Could you also test it on your side? If the issue still persists please let us know. We will be happy to assist you.

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    timcpnz
    Answered on October 28, 2016 at 12:46 AM

    Hi,

    I am still getting the same result. 

    appreciate the help to date.

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    Chriistian
    Answered on October 28, 2016 at 01:55 AM

    I checked your account and it appears that I am now able to create a PDF form. Below is the PDF that was created from your account.

    Can you please clear your browser cache and try creating a PDF form again? Please wait a while until the PDF is downloaded.

    If the PDF is still not being created on your end, please let us know.
    Thank you.