What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can not reset my password as I never recieve a email from you.

    Asked by Andon Dragomanov  on October 27, 2016 at 08:09 AM



    I cannot reset my password as I never recieve a email from you.

    I'm using Gmail as a mail provider and I never get a mail from you, even in the SPAM folder.


    Can you please look into the issue?

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    JotForm Support

    Answered by candy on October 27, 2016 at 08:16 AM


    I've checked your account and I've seen that your email ad@mca.mk was in our bounce list as you can see the screenshot below:

    That was the reason you did not receive information email to reset your password. So that, I've removed your email from our bounce list and you are able to receive emails now.

    I've sent the information needed to reset your password to your email address. Please check your email and follow the instructions.

    If you need any assistance, do not hesitate to contact us.

    Thanks in advance.