- Andon DragomanovAsked on October 27, 2016 at 08:09 AM
I cannot reset my password as I never recieve a email from you.
I'm using Gmail as a mail provider and I never get a mail from you, even in the SPAM folder.
Can you please look into the issue?
- JotForm SupportcandyAnswered on October 27, 2016 at 08:16 AM
I've checked your account and I've seen that your email firstname.lastname@example.org was in our bounce list as you can see the screenshot below:
That was the reason you did not receive information email to reset your password. So that, I've removed your email from our bounce list and you are able to receive emails now.
I've sent the information needed to reset your password to your email address. Please check your email and follow the instructions.
If you need any assistance, do not hesitate to contact us.
Thanks in advance.