What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my account in autosuspend?

    Asked by Michele Fisher Gomez  on October 27, 2016 at 08:43 AM

    I can't login because my account shows as being autosuspended. Can you please explain why and how this can be fixed?

    Thanks,

    Michele

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    JotForm Support

    Answered by Scott on October 27, 2016 at 10:02 AM

    Hi Michele,

    Our filtering systems auto-suspends an account if the created forms are suspected for phishing. In your case, when I've checked your account, it seemed like a false alarm. So I have re-activated your account. Sorry for this inconvenience and thank you for contacting us about this problem.

     

    Scott.

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    Answered by Carlos Diniz  on June 27, 2017 at 08:46 AM

    Today I couldn't access to my account which is ''controlex@hotmail.com.br'', When I try to login I get this message ''Login Failed, Auto suspend''.

     

    Please could you tell me what is the problem?

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    Answered by WilliamR on June 27, 2017 at 09:46 AM

    @carlos, I have replied to your concern using this thread
    https://www.jotform.com/answers/1184764

    Let's continue our discussion using the thread I posted. Thanks