- Michele Fisher GomezAsked on October 27, 2016 at 08:43 AM
I can't login because my account shows as being autosuspended. Can you please explain why and how this can be fixed?
- JotForm DeveloperScottAnswered on October 27, 2016 at 10:02 AM
Our filtering systems auto-suspends an account if the created forms are suspected for phishing. In your case, when I've checked your account, it seemed like a false alarm. So I have re-activated your account. Sorry for this inconvenience and thank you for contacting us about this problem.
- Carlos DinizAnswered on June 27, 2017 at 08:46 AM
Today I couldn't access to my account which is ''firstname.lastname@example.org'', When I try to login I get this message ''Login Failed, Auto suspend''.
Please could you tell me what is the problem?
- WilliamRAnswered on June 27, 2017 at 09:46 AM
@carlos, I have replied to your concern using this thread
Let's continue our discussion using the thread I posted. Thanks