Why is my account in autosuspend?

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    Michele Fisher Gomez 
    Asked on October 27, 2016 at 08:43 AM

    I can't login because my account shows as being autosuspended. Can you please explain why and how this can be fixed?

    Thanks,

    Michele

  • Profile Image
    Scott
    Answered on October 27, 2016 at 10:02 AM

    Hi Michele,

    Our filtering systems auto-suspends an account if the created forms are suspected for phishing. In your case, when I've checked your account, it seemed like a false alarm. So I have re-activated your account. Sorry for this inconvenience and thank you for contacting us about this problem.

     

    Scott.

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    Carlos Diniz 
    Answered on June 27, 2017 at 08:46 AM

    Today I couldn't access to my account which is ''controlex@hotmail.com.br'', When I try to login I get this message ''Login Failed, Auto suspend''.

     

    Please could you tell me what is the problem?

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    WilliamR
    Answered on June 27, 2017 at 09:46 AM

    @carlos, I have replied to your concern using this thread
    https://www.jotform.com/answers/1184764

    Let's continue our discussion using the thread I posted. Thanks