-
Michele Fisher GomezAsked on October 27, 2016 at 8:43 AM
I can't login because my account shows as being autosuspended. Can you please explain why and how this can be fixed?
Thanks,
Michele
-
Scott JotForm DeveloperReplied on October 27, 2016 at 10:02 AM
Hi Michele,
Our filtering systems auto-suspends an account if the created forms are suspected for phishing. In your case, when I've checked your account, it seemed like a false alarm. So I have re-activated your account. Sorry for this inconvenience and thank you for contacting us about this problem.
Scott.
-
Carlos DinizReplied on June 27, 2017 at 8:46 AM
Today I couldn't access to my account which is ''controlex@hotmail.com.br'', When I try to login I get this message ''Login Failed, Auto suspend''.
Please could you tell me what is the problem?
-
WilliamRReplied on June 27, 2017 at 9:46 AM
@carlos, I have replied to your concern using this thread
https://www.jotform.com/answers/1184764
Let's continue our discussion using the thread I posted. Thanks