Unable to embed form to Facebook using the "Add Jotform Tab"

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    craftlabph
    Asked on October 27, 2016 at 08:46 AM

    Hello!

     

    I don't know why nothing's happening when I click the "Add Jotform Tab". I already cleared my cache. Please help.

     

    Thanks!

  • Profile Image
    Jan
    Answered on October 27, 2016 at 09:56 AM

    Are you referring to the "Add JotForm Tab" button in the Publish wizard?

    Once you click that button, a window pop-up wherein you need to enter your Facebook credentials. It is possible that the pop-up is being blocked by your browser.

    1. Please try using another browser just to check if it will work.
    2. Disable the browser's pop-up blocker.
    3. Disable browser add-ons or browser extensions like Adblock.

    I will clear your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.

  • Profile Image
    craftlabph
    Answered on October 30, 2016 at 01:24 AM

    Thank you. It worked! :)

  • Profile Image
    Jan
    Answered on October 30, 2016 at 08:12 AM

    Glad to hear that. If you need further help, let us know. Thank you.