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    using paypal pro form and paypal works but donations with visa don't process

    Asked by CYO on October 27, 2016 at 08:48 AM

    using paypal pro form and paypal works but donations with visa don't process

    Page URL:
    http://www.wheniwashungry.org

    Screenshot
    and visa
  • Profile Image
    JotForm Support

    Answered by candy on October 27, 2016 at 09:54 AM

    Hello,

    I've checked your form and tested on my side.

    First of all, did you ever test your Visa account before? Does your Visa account work normally on another platform? 

    If yes, this might be an issue about our integration. So, I will forward this issue to our software development team.

    Please test it first and I am waiting for your response.

    Thanks in advance.

  • Profile Image

    Answered by CYO on October 27, 2016 at 10:44 AM
    I have had people donate using paypal and it worked but people who have tried with other cards it does not work
    Regards,
    Patrick Connaughton
    [http://graphics.hotmail.com/ememail.gif]pec312@hotmail.com
    [http://graphics.hotmail.com/emphone.gif]440-653-1958
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 27, 2016 at 12:27 PM

    Hello Patrick,

     If payment though PayPal account is successful and you only see the above error message when you make payment though your credit card, I believe the issue is related to your PayPal account setting.

    I would suggest you to please ensure the "Direct credit cards" payment is enabled in your PayPal account. Please check the screenshot below:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!