What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autoresponder displaying text in wrong fields

    Asked by Niav on October 27, 2016 at 09:11 AM

    We have been using Jot Form as a sample entry form and recently we have been receiving some complaints. When customers enter quantities into one field, on the automatic confirmation the qtys appear in another field. I have taken a look and cannot seem to figure this out. 

    Do you know why this would happen and what we could do to correct this?

    Thanks for your help! 

    Page URL:
    http://www.sun-rich.com/products/for-foodservice/sample-order-form/

    in showing up wrong fields entry form thanks and entry
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    JotForm Support

    Answered by Kiran on October 27, 2016 at 10:41 AM

    I have tried submitting your JotForm and see that the auto-responder is displaying the quantity correctly.

    You may check the auto-responder emails sent to the users from the email history log so that you can match the quantity from the actual submission.

    Let us know if you have found any difference with any submission so that we can investigate the issue further.

     

    Thank you!