Autoresponder displaying text in wrong fields

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    Niav
    Asked on October 27, 2016 at 09:11 AM

    We have been using Jot Form as a sample entry form and recently we have been receiving some complaints. When customers enter quantities into one field, on the automatic confirmation the qtys appear in another field. I have taken a look and cannot seem to figure this out. 

    Do you know why this would happen and what we could do to correct this?

    Thanks for your help! 

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    Kiran
    Answered on October 27, 2016 at 10:41 AM

    I have tried submitting your JotForm and see that the auto-responder is displaying the quantity correctly.

    You may check the auto-responder emails sent to the users from the email history log so that you can match the quantity from the actual submission.

    Let us know if you have found any difference with any submission so that we can investigate the issue further.

     

    Thank you!