Delegated user accidentally deleted all entries in a form

  • CDPHENSB
    Asked on October 27, 2016 at 10:47 AM

    Hi,

    One of my delegated users accidentally deleted all entries in one of my forms this morning. Is there a restore function or does JotForm have a way to find a backup? Ideally we'd be able to retrieve at least all spreadsheet date from Oct. 1 to today.

    Thanks,

    Linda

    Page URL: https://form.jotform.com/60537375529968
  • John_Benson
    Replied on October 27, 2016 at 12:37 PM

    Unfortunately, there's no way to restore the deleted submissions. The system will ask again for a confirmation after pressing the delete button.

    Delegated user accidentally deleted all entries in a form Image 1 Screenshot 20

    However, you can check your account Email History from October 1, 2016. Here's a guide, it should help you: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Once you find all the emails that were sent to you and then use our Import Data app to add them into the submissions panel again. Please take note that the Import Data App only accepts CSV or Excel files

    Hope that helps. Let us know if you need further help. Thank you.