I am not able to see submissions except their header details.

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    varneyj
    Asked on October 27, 2016 at 10:52 AM

    my manager has shared forms with me and others, (the reponses) but im not seeing anything??? other team memebers can see all the submissions, but I just see header details? 

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    candy
    Answered on October 27, 2016 at 11:23 AM

    Hello,

    Could you please give us one of these information below related to your account: 

    the form URL

    username

    user email

    So that, We will be able to help you. 

    Waiting for your response.

    Thanks.

  • Profile Image
    varneyj
    Answered on October 28, 2016 at 07:44 AM
    Hi
    User name is varneyj
    Email – j.coffey@relx.com
    The form URL is
    https://form.jotform.com/62786030308151
    other that my managers have shared it with seem to work fine – but I cannot view any content of the forms feedback???
    Thanks
    JO
    ...
  • Profile Image
    liyam
    Answered on October 28, 2016 at 09:43 AM

    Hello Jo,

    It seems that you're viewing your form's submissions via http://www.jotform.com (US servers). Please visit https://eu.jotform.com and view your form's submissions there.

    Thanks.

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    varneyj
    Answered on October 28, 2016 at 10:44 AM
    I still see the same???
    [cid:image001.png@01D2312F.6885F880]
    ...
  • Profile Image
    liyam
    Answered on October 28, 2016 at 12:45 PM

    Thanks for the confirmation, varneyj. I see now what's going on. Your account is set to store data in Europe only so it seems to be affecting the way you're viewing the submissions of your parent user.

    Can you try uncheck the Europe Datacenter setting and see if the problem persists? to do this, go to https://www.jotform.com/myaccount/data and then uncheck the Europe Datacenter checkbox there:

     

    If the problem persists, please let us know.

    Thanks.

  • Profile Image
    varneyj
    Answered on October 31, 2016 at 06:44 AM
    That’s worked☺
    Thanks for helping!!!
    ...
  • Profile Image
    Irshad
    Answered on October 31, 2016 at 09:14 AM

    On behalf of my colleague, you are welcome.

    Feel free to contact us, if you have any other question. 

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    varneyj
    Answered on June 14, 2017 at 05:43 AM
    Hi
    I’ve been trying to complete a help form on line but it keeps failing.
    I have a problem – it looks like the account i'm using is a free account – when in fact my manager (who is based in the USA paid for the account) – I’m based in the UK. (His name is Daniel McIntyre)
    My settings – as per previous emails have the Europe status unticked.
    Every time I go to jot form. Even using the jotfrom main URL, it reverts to EU.Jotform?
    I also have issues that when the system auto saves my form, it then freezes, and I end up having to log out and log back in which is a pain as this happens every few minutes.
    Can you please help correct my account urgently
    I’ve attached my screen shot with my details on.
    Also – see previous tickets raised with issues.
    Thanks
    Jo-Anne Coffey
    Global Procurement
    RELX Group
    Oxford, UK
    Email: j.varney@relx.com
    Website: www.relx.com
    [cid:image001.jpg@01CB1E87.FD9B4220]
    Spend Analytics~ your Powerful Partner delivering Indispensable Insight
    JO
    ...
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    aubreybourke
    Answered on June 14, 2017 at 06:02 AM

    I checked your account. Everything is fine. You data has been moved to the USA. But you use the european site to create forms. Thats okay.

    And there is no record of having to login every few minutes that I can see (please try to login again?):

     

    Also, you are right that you are marked as a free user. So you will have to get Daniel to add you as a sub account user:

    How to Share Forms with a Sub-account User 

     

  • Profile Image
    varneyj
    Answered on June 14, 2017 at 09:43 AM
    Hi
    I am set up as a sub user – see below
    But on my account it still says that im using the free software?
    [cid:image001.jpg@01D2E519.CF052650]
    ...
  • Profile Image
    aubreybourke
    Answered on June 14, 2017 at 10:32 AM

    Yes you (varneyj) are registered as a FREE user. And Daniel (dmcintyre4) is registered as a SILVER user. I can see you are properly setup as a shared user.

    If you want it is possible to upgrade your account:

    https://support.jotform.com/pricing