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I am not able to see submissions except their header details.Asked by varneyj on October 27, 2016 at 10:52 AM
my manager has shared forms with me and others, (the reponses) but im not seeing anything??? other team memebers can see all the submissions, but I just see header details?
Could you please give us one of these information below related to your account:
the form URL
So that, We will be able to help you.
Waiting for your response.
User name is varneyj
Email – firstname.lastname@example.org
The form URL is
other that my managers have shared it with seem to work fine – but I cannot view any content of the forms feedback???
I still see the same???
Thanks for the confirmation, varneyj. I see now what's going on. Your account is set to store data in Europe only so it seems to be affecting the way you're viewing the submissions of your parent user.
Can you try uncheck the Europe Datacenter setting and see if the problem persists? to do this, go to https://www.jotform.com/myaccount/data and then uncheck the Europe Datacenter checkbox there:
If the problem persists, please let us know.
Thanks for helping!!!
On behalf of my colleague, you are welcome.
Feel free to contact us, if you have any other question.