What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I embed my form into the site - the paypal button is clickable but does not go to paypal to make a donation.

    Asked by Newsgirl on October 27, 2016 at 01:05 PM

    http://www.karenannquinlanhospice.org/new-donation-page/

    Page URL:
    http://www.karenannquinlanhospice.org/new-donation-page/

    paypal button clickable donation site
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 27, 2016 at 02:54 PM

    I have just tested your form, the embedded one that you've in your webpage and using the direct link as well, I can see both are working fine and actually redirecting to the PayPal page, here is a screen-cast about what I can see on my end: 

    I can also see you've properly integrated your form with PayPal and you're also using the iFrame code that we suggest to avoid conflicts between the website's code and the form's code. 

    Are you still facing the issue on your end?

    Please do let us know, we will be glad to further check it for you. 

  • Profile Image

    Answered by Newsgirl on October 27, 2016 at 03:44 PM
    Hi,
    I switched to the iframe version after I submitted my question. So thank you for the response everything is working fine now.
    Lee
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 27, 2016 at 06:26 PM

    You're welcome. 

    Glad to know it works fine now, please if you need further help do let us know, we will be glad to help you.