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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm not receiving submission emails?

    Asked by greencountryst on October 27, 2016 at 02:39 PM

    We have multiple documents set to autorespond and it doesn't seem to be working.  Even when it says it is sending a test email, it is not.  Please help.

    Emails receiving submission emails not
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    JotForm Support

    Answered by Nik_C on October 27, 2016 at 04:59 PM

    I checked your email in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 550-5.2.1 The email account that you tried to reach is disabled. Learn more at

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues. 

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you.