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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Receiving spam emails to my email address

    Asked by paulyx2 on October 27, 2016 at 02:52 PM

    Hello,

     

    I've started to receive large amounts of junk and spam email from the following sender:

     

    JotForm <noreply@jotform.com>

     

    I do want to block this address because I use it for form responses.  The problem started about 3 days ago and I'm getting 10-20 a day.  Any thoughts?

     

    Thanks,

    Screenshot
    JotForm problem sender responses
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    JotForm Support

    Answered by Kiran on October 27, 2016 at 05:36 PM

    Thank you for letting us know about the issue. It looks like the form email notificaitons are set to use your email address and the notification is being tested. I am able to trace the form that is sending these notifications and it seems to be used for phishing purposes. I have now suspended the account and the form is no longer accessible.

    Please let us know if we can be of any further assistance. Thank you! 

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    Answered by Maureen  on October 28, 2016 at 02:55 PM

    I am having a similar problem. 

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    JotForm Support

    Answered by Kiran on October 28, 2016 at 04:10 PM

    @Maureen,

    Thanks for bringing this to our attention. I am able to trace the account being used for sending these notifications. The account is now suspended and the forms are no longer accessible.

    Please do not hesitate to get back to us if you receive any such emails from JotForm email address. We will be happy to assist. 

    Thank you! 

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    Answered by paulyx2 on October 28, 2016 at 04:44 PM
    It looks like the problem has been resolved and I appreciate your assistance. Thanks..
    [cid:image002.jpg@01D23138.C159E7B0]Paul Pendley, Parking Operations Supervisor
    City of Columbia Parking Services Division
    820 Washington Street, Columbia, SC 29201
    Office: 803-545-3080
    Main Office: 545-4015 Cell: 803-429-5560
    prpendley@columbiasc.net
    ...
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    JotForm Support

    Answered by Kiran on October 28, 2016 at 06:44 PM

    Glad to see that the issue is now resolved, Paul. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!