Form submission email stopped working

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    KenKing
    Asked on October 27, 2016 at 03:33 PM

    We stopped getting the emails on form submissions. It stopped at about 2:00pm EST today, 10/27/2016. We checked the recipients emails and they are working but, no jotform submissions are coming through.

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    Kiran
    Answered on October 27, 2016 at 06:54 PM

    I have checked the email history log of your account and see that the emails are being sent from our end without any issue.

    Could you please check if the emails are being landed in Spam/junk folder in any case? Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need any further assistance. We will be happy to assist. 

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    Nik_C
    Answered on November 03, 2016 at 04:28 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!