Form submission email stopped working

  • KenKing
    Asked on October 27, 2016 at 3:33 PM

    We stopped getting the emails on form submissions. It stopped at about 2:00pm EST today, 10/27/2016. We checked the recipients emails and they are working but, no jotform submissions are coming through.

  • Kiran Support Team Lead
    Replied on October 27, 2016 at 6:54 PM

    I have checked the email history log of your account and see that the emails are being sent from our end without any issue.

    Form submission email stopped working Image 1 Screenshot 20

    Could you please check if the emails are being landed in Spam/junk folder in any case? Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need any further assistance. We will be happy to assist. 

  • Nik_C
    Replied on November 3, 2016 at 4:28 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    Form submission email stopped working Image 1 Screenshot 20

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!