What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form submission email stopped working

    Asked by KenKing on October 27, 2016 at 03:33 PM

    We stopped getting the emails on form submissions. It stopped at about 2:00pm EST today, 10/27/2016. We checked the recipients emails and they are working but, no jotform submissions are coming through.

    Page URL:
    safetynetwireless.com/agent

    POST stopped working email Emails Submissions JotForm checked
  • Profile Image
    JotForm Support

    Answered by Kiran on October 27, 2016 at 06:54 PM

    I have checked the email history log of your account and see that the emails are being sent from our end without any issue.

    Could you please check if the emails are being landed in Spam/junk folder in any case? Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need any further assistance. We will be happy to assist. 

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 03, 2016 at 04:28 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!