I have been trying to reset my password but I'm not getting the email

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    Quintin 
    Asked on October 27, 2016 at 03:42 PM

    Hi - I forgot my Jotform password and have been trying to reset it. I selected forgot password and entered my e mail but I have never received the e mail. I have tried many times. Please help.

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    Welvin
    Answered on October 27, 2016 at 06:48 PM

    You should be able to reset the password now. Your email address has been placed on our bounce list, causing the reset email to fail.