What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have been trying to reset my password but I'm not getting the email

    Asked by Quintin  on October 27, 2016 at 03:42 PM

    Hi - I forgot my Jotform password and have been trying to reset it. I selected forgot password and entered my e mail but I have never received the e mail. I have tried many times. Please help.

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    JotForm Support

    Answered by Welvin on October 27, 2016 at 06:48 PM

    You should be able to reset the password now. Your email address has been placed on our bounce list, causing the reset email to fail.