What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving my email notifications.

    Asked by kpanish1 on May 07, 2012 at 12:23 AM

    I am not receiving my email notifications. And I do not understand the instructions about white listing. My provider is mac.com and optonline.net.

    This is a re-post of a comment on Whitelisting JotMails IP Addresses

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    JotForm Support

    Answered by idarktech on May 07, 2012 at 02:38 AM


    Can you please try to change your form notification's sender email to noreply@jotform.com? Here's how:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to E-mail, just like this:

    Also, try adding noreply@jotform.com to your trusted senders list.

    Check if this fixes the problem.

    Just update us here if the problem still persist after that. Thanks!