I am not receiving my email notifications.

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    Asked on May 07, 2012 at 12:23 AM

    I am not receiving my email notifications. And I do not understand the instructions about white listing. My provider is mac.com and optonline.net.

    This is a re-post of a comment on Whitelisting JotForm IP Addresses and Domains

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    Answered on May 07, 2012 at 02:38 AM


    Can you please try to change your form notification's sender email to noreply@jotform.com? Here's how:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to E-mail, just like this:

    Also, try adding noreply@jotform.com to your trusted senders list.

    Check if this fixes the problem.

    Just update us here if the problem still persist after that. Thanks!