What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cant Login

    Asked by Tony Barfield   on October 27, 2016 at 08:40 PM

    I have been unable to login to my account for several days.  It tells me my email is wrong, it tells me my username is wrong, it also tells me my password is wrong.  Its not changed, and it says my email doesn't exist, I am very frustrated with this as its not the first time.  Can I get advise on how to make this work. Can you recommend another service that has phone support.  I am a business and when I am down I am down. I pay for my service each month. I am out of business not being able to get back into the site.




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    JotForm Support

    Answered by liyam on October 28, 2016 at 12:41 AM

    Hello Tony,

    Do you have a link or can you share with us a URL to where a form you are using or have created can be found? This way we can identify the account and help you get back to it.

    We'll be looking forward to your response.