Why the embedded JotForm is appearing only when the page is refreshed?

  • Profile Image
    lburkefoto
    Asked on October 27, 2016 at 08:51 PM

    The other question which I don't see the answer to is:  The Jotform itself doesn't show up on my contact page unless I refresh my browser.  So my new clients were not seeing any email to contact me which is upsetting of course.

    I copied the embed code and pasted it into my website.  Am I doing something wrong on my end?  Probably but I can't seem to figure it out.  Any help would be so appreciated!!

    Thank you!

    Laura Burke

  • Profile Image
    Kevin_G
    Answered on October 27, 2016 at 09:04 PM

    I have found this webpage where you have embedded a JotForm: http://www.lauraburkephotography.com/pages/contact 

    I have tested the webpage and I can see the form appears fine now, here is a screen-cast about it: 

    I can see you have embedded your form using the default JavaScript method, if you're still experiencing issues I would suggest you to embed your form using the iFrame code, this way you will avoid conflicts between the existing code in your webpage and the JotForm's code.

    Here's the guide that will help you to get the iFrame code of your form: Getting-the-form-iFrame-code

    Hope this helps. 

  • Profile Image
    lburkefoto
    Answered on October 28, 2016 at 12:44 AM
    Hi Kevin,
    Thanks so much for helping me understand all this stuff! I will try the
    IFrame and see if that works better. I somewhat remember using it before
    or it didn't work or something but I will try again soon.
    Again, thank you for all your input! Have a great night.
    Laura Burke
    *LAURABURKE|**PHOTOGRAPHY*
    *818.749.4422*
    ...