What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why the embedded JotForm is appearing only when the page is refreshed?

    Asked by lburkefoto on October 27, 2016 at 08:51 PM

    The other question which I don't see the answer to is:  The Jotform itself doesn't show up on my contact page unless I refresh my browser.  So my new clients were not seeing any email to contact me which is upsetting of course.

    I copied the embed code and pasted it into my website.  Am I doing something wrong on my end?  Probably but I can't seem to figure it out.  Any help would be so appreciated!!

    Thank you!

    Laura Burke

  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 27, 2016 at 09:04 PM

    I have found this webpage where you have embedded a JotForm: http://www.lauraburkephotography.com/pages/contact 

    I have tested the webpage and I can see the form appears fine now, here is a screen-cast about it: 

    I can see you have embedded your form using the default JavaScript method, if you're still experiencing issues I would suggest you to embed your form using the iFrame code, this way you will avoid conflicts between the existing code in your webpage and the JotForm's code.

    Here's the guide that will help you to get the iFrame code of your form: Getting-the-form-iFrame-code

    Hope this helps. 

  • Profile Image

    Answered by lburkefoto on October 28, 2016 at 12:44 AM
    Hi Kevin,
    Thanks so much for helping me understand all this stuff! I will try the
    IFrame and see if that works better. I somewhat remember using it before
    or it didn't work or something but I will try again soon.
    Again, thank you for all your input! Have a great night.
    Laura Burke