What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Something wrong with email notifications?Asked by rightstyle on October 28, 2016 at 01:54 AM
Hello, can you help me!
I have created a form and I started with a template I found and then changed the theme also. Then I adjusted the template and translated it into my language. https://form.jotformeu.com/62992830307359
When I test the form and fill out some of the fields and press send it goes to my email but it has the old template questions and not my new questions? When I log in to JotForm and look at Wiew submission then the correct answers is there with the correct questions. Why don't I get the same at my email? Can you help me?
I have checked your form and your email notifications. Despite changing the configuration of your form the settings of email notifications remained the same. Please check it:
As you can see the fields are still the old ones, not reflecting your recent configuration. To resolve this issue, please delete this particular notification setting and then create a new one. You will see that the field names are the same with your form in the email notifications.
Please apply this and see if the issue still persists. Let us know if it does.
Do contact us whenever you need assistance.