- HornbordpladerAsked on October 28, 2016 at 03:23 AM
every submission should be sent to, myself and the service department, and a Autoresponder to costumer.
but some only comes to me, and some goes fine?
would you please look into this :-)
Thanks in advance.
- JotForm DeveloperHelenAnswered on October 28, 2016 at 04:37 AM
Sorry for this inconvenience.
I checked the notification e-mail addresses but they were not on our bounce list. I also sent a test submission and notification regarding my test submission was received successfully. I also checked failed notification, they were also sent by the same e-mail server. I didn't found anything which causes this issue.
The only thing I can suggest you is to set your sender e-mail with SMTP. I am not sure but it might prevent this. Please try this way and let us know if the issue still persist.
We will waiting your response.