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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    University Network is blocking Widgets.jotform.io.

    Asked by KayhoKim on October 28, 2016 at 03:43 AM

    Hi, I'm using only one widget on my form and that widget is malfunctioning now.

    If I open the form in private internet network, widget is working fine. However, if I open the form in university internet network, I can't load widget properly and only "widgets.jotfomr.io DNS server not found" message shows up.

    So, I googled this problem and found out

    widgets.jotform.io has address 198.41.205.178

    widgets.jotform.io has address 198.41.204.178

     

    and contacted internet service team of university and requested to unblock those ip address connection.

     

    However, they said that there have been no request for those ip addresses connection and they are not sure whether those ip address is correct thing or not.

     

    If you guys have experience similar with this problem, it will be appreciated even a little tips to solve this problem.

     

    Plus)

    1. I've already tested after erase my web browser cache.

    2. It is server problem, not browser problem. Because widget loading is fine if I try in different network(not university network)

    3. This is not a mailing problem. I'm receiving response mails really fine.

    JotForm widgets.jotform.io by jotform.io
  • Profile Image
    JotForm Support

    Answered by olivia on October 28, 2016 at 05:55 AM

    I checked your form and I saw that you are using "Infinite List" widget. I also cloned the form to my side. Unfortunately, I was not able to reproduce the issue and I didn't get any error about the widget that you used in your form.

    On the other hand, there may be different reasons of this issue related with the university network and server security that you don't open your form in. Your form is also working properly out of your university network as you already mentioned above. Therefore, I suggest you to recontact to internet provider service of your university.

    In addition, could you please remove Infinite List Widget from the page and then add it to page again? This may be a solution for your problem, but unfortunately  I cannot give you another advice for this issue. :(

    I'll be awaiting for your reply.

    Thank you.

  • Profile Image

    Answered by jpszusza on October 28, 2016 at 05:58 AM

    Same issue with Gadget bouton radios
  • Profile Image
    JotForm Support

    Answered by olivia on October 28, 2016 at 06:09 AM

    Hi jpszusza ,

    I have opened a new thread for your issue.

    You can follow your thread from this link: https://www.jotform.com/answers/974355  

    Thank you.