Why I'm not receiving submissions to my email?

Hello,

(sorry for my english)

I'm trying to install email after submission in one of my forms but it doesn't work (I don't receive any mail and even when I try to "test" the email, nothing happens).

See https://form.jotformeu.com/63003867673359

 

Could you help me?

I need to be sure this function works before upgrading to a "Bronze" plan.

 

Thank you,

 

Emmanuel

We're sorry for the inconvenience you experienced. I checked your form and email associated with it and found out that it ended in our Bounce list, the reason is below:

Reason(s) : smtp; 550 5.7.1 Error: content rejected

I removed it from our Bounce list so you should be able to receive submissions now.

I would advise you to check this guide on how to prevent such issues.

If you have any further questions please let us know.

Thank you!

@jotform support - can you take our fo

ay afternoon / evening.  Prior to that, all emails were being sent.

@lekaplan

I have moved your concern to a new thread. We believe that we can better assist our users if they will have a thread of their own for their concerns. 

Please click this link to go to the new thread.

Thank you.