What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why I'm not receiving submissions to my email?

    Asked by ehecquet on October 28, 2016 at 08:21 AM


    (sorry for my english)

    I'm trying to install email after submission in one of my forms but it doesn't work (I don't receive any mail and even when I try to "test" the email, nothing happens).

    See https://form.jotformeu.com/63003867673359


    Could you help me?

    I need to be sure this function works before upgrading to a "Bronze" plan.


    Thank you,



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on October 28, 2016 at 10:13 AM

    We're sorry for the inconvenience you experienced. I checked your form and email associated with it and found out that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 550 5.7.1 Error: content rejected

    I removed it from our Bounce list so you should be able to receive submissions now.

    I would advise you to check this guide on how to prevent such issues.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image

    Answered by lekaplan on October 28, 2016 at 10:57 AM

    @jotform support - can you take our fo

    rms off the bounce list too? This just started happening yesterd
    ay afternoon / evening.  Prior to that, all emails were being sent.
  • Profile Image
    JotForm Support

    Answered by Mike_G on October 28, 2016 at 12:57 PM


    I have moved your concern to a new thread. We believe that we can better assist our users if they will have a thread of their own for their concerns. 

    Please click this link to go to the new thread.

    Thank you.