Why I'm not receiving submissions to my email?

  • Profile Image
    ehecquet
    Asked on October 28, 2016 at 08:21 AM

    Hello,

    (sorry for my english)

    I'm trying to install email after submission in one of my forms but it doesn't work (I don't receive any mail and even when I try to "test" the email, nothing happens).

    See https://form.jotformeu.com/63003867673359

     

    Could you help me?

    I need to be sure this function works before upgrading to a "Bronze" plan.

     

    Thank you,

     

    Emmanuel

  • Profile Image
    Nik_C
    Answered on October 28, 2016 at 10:13 AM

    We're sorry for the inconvenience you experienced. I checked your form and email associated with it and found out that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 550 5.7.1 Error: content rejected

    I removed it from our Bounce list so you should be able to receive submissions now.

    I would advise you to check this guide on how to prevent such issues.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image
    lekaplan
    Answered on October 28, 2016 at 10:57 AM

    @jotform support - can you take our fo

    rms off the bounce list too? This just started happening yesterd
    ay afternoon / evening.  Prior to that, all emails were being sent.
  • Profile Image
    Mike_G
    Answered on October 28, 2016 at 12:57 PM

    @lekaplan

    I have moved your concern to a new thread. We believe that we can better assist our users if they will have a thread of their own for their concerns. 

    Please click this link to go to the new thread.

    Thank you.