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Why I'm not receiving submissions to my email?Asked by ehecquet on October 28, 2016 at 08:21 AM
(sorry for my english)
I'm trying to install email after submission in one of my forms but it doesn't work (I don't receive any mail and even when I try to "test" the email, nothing happens).
Could you help me?
I need to be sure this function works before upgrading to a "Bronze" plan.
email after after submission My Forms jotformeu hello doesn't work
We're sorry for the inconvenience you experienced. I checked your form and email associated with it and found out that it ended in our Bounce list, the reason is below:Reason(s) : smtp; 550 5.7.1 Error: content rejected
I removed it from our Bounce list so you should be able to receive submissions now.
I would advise you to check this guide on how to prevent such issues.
If you have any further questions please let us know.
I have moved your concern to a new thread. We believe that we can better assist our users if they will have a thread of their own for their concerns.
Please click this link to go to the new thread.