What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not being delivered to my email inbox

    Asked by AStrauch on October 28, 2016 at 09:04 AM

    Hello,

     

    Our forms are coming in, because I see them in my jotform account. But for some reason they are not being delivered to my email inbox anymore. This is as of last night/this morning I assume because I was getting forms yesterday.

     

    Please let me know if you are experiencing a system issue or if we need to change something on our end.

     

    Thanks,

    Jen

    Page URL:
    http://www.assignsandservices.com/order-now.html

    inbox email delivered not being
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    JotForm Support

    Answered by KadeJM on October 28, 2016 at 10:52 AM

    Hi Jen, to my understanding you seem to be having issues with receiving email notifications of new submissions to your email address.

    I tried to check which form this was via your provided page url but I am unable to access it so for the time being I've checked your account email address and also your email history to try to assist with figuring out the problem.

    I checked a couple of your email addresses that I saw listed for the email notifications for the forms on your account but, I didn't see any of them listed in our bouncelist.

    Additionally, according to your email history our mail server log shows we are sending emails to you and several different addresses.

    Have you tried checking your spam folder to see if they accidentally ended up there?

    Which form is this problem happening on? Or is it on all of them?

    Please also see these guides below for more help.

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

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    Answered by lekaplan on October 28, 2016 at 10:55 AM

    We are having the same issue. Emails stopped sending yesterday afternoon / evening.
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    JotForm Support

    Answered by KadeJM on October 28, 2016 at 12:39 PM

    @lekaplan

    Thanks for letting us know about this but, I've moved your reply to this thread as a new issue so that we can investigate it more for you.

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    JotForm Support

    Answered by seth on November 02, 2016 at 11:13 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.