What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Embedded form suddenly stopped working

    Asked by Dave  on October 28, 2016 at 10:06 AM

    Hi,

     

    We have a form that was embedded on our website (http://www.mypbed.co.uk/ncs-summer-2017/) everything seems to be fine from our end but at some point today it stopped displaying the jotform.

     

    We have copied and re-pasted the jotform embed code but we still have nothing.

    Thanks

    Dave

    Page URL:
    http://www.mypbed.co.uk/ncs-summer-2017/

    stopped working JotForm www thanks and
  • Profile Image

    Answered by PBED on October 28, 2016 at 11:42 AM

    Hi, any news on this? We have dozens of people waiting to fill this form in and can't get access!

    Thanks
    Dave

  • Profile Image
    JotForm Support

    Answered by david on October 28, 2016 at 01:18 PM

    I checked your webpage and the form is currently showing on my end. 

    If it is still not showing for some devices, try replacing your current embed code with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    The regular script embed code occasionally will cause issues on mobile platforms, using the iFrame code will resolve those issues.

     

  • Profile Image

    Answered by PBED on October 28, 2016 at 01:30 PM

    Thanks - I think the form stopped working because our account was randomly frozen. It was unfrozen and the form reappeared.

     

    Thanks
    Dave

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    JotForm Support

    Answered by david on October 28, 2016 at 02:57 PM

    I see one of your form is whitelisted.  It is very likely your account was suspended by our phishing detector and once reviewed, was activated and the form causing the trouble whitelisted.  That form should no longer cause any trouble for your account.