What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why is your system running so SLOW?

    Asked by aluedtke on October 28, 2016 at 10:22 AM

    The last 2 days I have been trying to get a form completed and the save icon keeps rotating and it says "working" on the bottom of my screen.  This is getting very frustrating for me!!  Some assistance would be MUCH appreciated!!

    system icon assistance and Getting
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    JotForm Support Manager

    Answered by Jeanette on October 28, 2016 at 11:28 AM

    I just sent a submission test in your form https://www.jotform.com/63005030221130 with no problem. Is the issue happening while the form is embedded in a webpage of yours? If so please share the link to your page with us. 

     

     

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    Answered by aluedtke on October 28, 2016 at 11:44 AM
    This is happening when I am trying to update the form on my end.  Also, with some of the fields having a "required" response, I am able to send tests to myself without even hitting that field and it lets it through.  I saw it on the one you sent as well.  No address and NO "product" chosen.  Thoughts on that are appreciated!!Thank You!On October 28, 2016 at 10:28 AM JotForm <noreply@jotform.com> wrote: New response receivedA new response has been received:Answered by Jeanette  I just sent a submission test in your form https://www.jotform.com/63005030221130 with no problem. Is the issue happening while the form is embedded in a webpage of yours? If so please share the link to your page with us.    View this thread on browser » Unsubscribe Thread1477668501 
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    JotForm Support

    Answered by david on October 28, 2016 at 01:24 PM

    The required field validations in your form do look to be working properly:

    I am unable to submit the form without the required fields filled. 

    As far as the address and products not being selected, it is not currently possible to fill those fields because they are not shown in the form.  There are conditions set up in the form associated with deleted fields preventing them from being shown:

    These also may be what is causing performance issues with your form.  Delete those conditions and the fields should show in your form once again.