What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is not being sent to our designated email

    Asked by newpatientform1 on October 28, 2016 at 10:28 AM

    Hi!  JotForm is awesome and has worked flawlessly for us since we started using it.  Today, October 28, 2016, when I send a test email, or click the Submit button after filling out our form, the Test Email or Form is not being sent to the designated email.  Not sure why, so if you can take a look and offer a solution, that would be appreciated.



    Tom Landers

    Page URL:

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    JotForm Support

    Answered by Jan on October 28, 2016 at 12:31 PM

    Your email address is not in the bounce list. I checked the mail logs and I can see that the notifications are being sent successfully. Here's a screenshot:

    I checked your form notification and I can see that it is configured properly. Please check your spam folders or junk mails.

    Please take note that if you use the "Test Email" button, the notification will always be sent to the account's email address. Filling up the actual form is the best way to test if the notification is working properly.

    Related guide: Why-I-am-not-Receiving-Email-Notifications

    If you have any questions, let us know. Thank you.