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    Aattachments not getting through with emails

    Asked by RobertKRice on October 28, 2016 at 10:41 AM

    Is there a limit individual or in aggregate on size of attachments in a given submission

    a) which JotForm imposes ?

    b) which I can somehow impose to prevent issues ?

    I ask because a user submitted a form with 2 large atts (4mb and 5mb) with other photos bringing aggregate to 13mb, and no email notification was delivered to me or her, and she could not even print

    Also, on another form with c5 smallish photos, 2 were not reported on the email itself, though all appeared in the pdf attached. This was initially reflected when I clicked Edit Submission (see screenshot), but after fiddling and changing language I was able to see all of them

    Finally, is there an overall space limit I should be aware of on the total of all attachments etc lodged by all of my users ?

    thanks in advance




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    JotForm Support

    Answered by Kevin_G on October 28, 2016 at 12:49 PM

    I have checked on your form and I can see you're using the Image Upload Preview widget, currently there is not a way to set the max upload size for this widget, you can only do it while using the basic upload field in your form, I have also tested the widget with a 5 MB file and I can see it was successfully uploaded. 

    Also, I've checked the email template on your form and I can see you've included all the upload widgets there, what I have also noticed is that you're using a custom sender email address as well as attaching uploads in the emails, please do note that using a custom sender email (SMTP) and uploaded files will not work at the moment, if you would like to include uploads as attachments you will need to set the sender email to the default address (either noreply@jotform.com or noreply@formresponse.com).

    Do note also that the files uploaded on your form will use the available space for uploads in your account, as you're currently using a free account you're allowed to receive only 100 MB in uploads and if you would like to receive more files you will need to upgrade your account. 

    Please set the sender email address to the default and test your form, let us know how it goes. 

  • Profile Image

    Answered by RobertKRice on October 28, 2016 at 01:44 PM
    Dear Kevin
    Thank you for the information about file sizes
    Wrt your point about the SMTP server, I am using sender email in
    response to the recommendation to do so from your colleague Kiran below,
    which solved the problem I was having when using the default
    noreply@jotform.com which you recommend
    Furthermore I have just tested the SMTP server method and can confirm
    that contrary to what you say IT IS WORKING as long as attachments are
    not too big
    Please can you talk to Kiran and come up with consistent advice. For the
    time being I shall stick with Kiran's !
    many thanks
  • Profile Image
    JotForm Support

    Answered by Mike on October 28, 2016 at 04:41 PM

    The uploads should be attached if the total size is less than 15MB.

    However, the email delivery on upload forms might be affected by enabled PDF Attachment option. Our server is supposed to include images to the generated submission PDF and forward it with the email, this might be an issue when the user attaches a lot of files.

    You might consider disabling the PDF Attachment option and adding the submission PDF download link directly to the email body.

    Thank you.

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    Answered by RobertKRice on October 28, 2016 at 06:44 PM
    Thank you
    Will try