What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are receipts sent to customers after paying with Square?

    Asked by admin217 on October 28, 2016 at 11:46 AM

    I have added the Square payment function to one of my forms. I have had two customers tell me they have not received receipts from their transaction. Do you know if these payments send receipts when using the Square module?

    receipts after sent paying
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    JotForm Support

    Answered by david on October 28, 2016 at 01:31 PM

    Forms do not send receipts by default.  If you would like to send an email receipt to the user filling out the form, it requires setting up an autoresponder email.  Here is our guide on how to do so:

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

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    Answered by admin217 on October 28, 2016 at 02:34 PM

    They are getting a receipt from the form. What they are not getting is a receipt from Square showing the charge to their credit card. If I run a credit card on my Square device, the customer gets a receipt. When they are charged through the Square widget in my form, they are not getting a receipt. How can I fix this?

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    JotForm Support

    Answered by david on October 28, 2016 at 03:50 PM

    Square does not send an email in addition to the form email.  Include your payment field in the form email ( which is included by default ) and the email will include the transaction details.