What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form submissions are no longer coming through to my email.

    Asked by JudiBechard on October 28, 2016 at 12:10 PM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on October 28, 2016 at 01:52 PM

    I checked our logs for the addresses in your form and the notifications do not look to be trigger for new submissions.  The email are conditionally sent, however, the condition to send an email was met in your last couple submissions, they should have triggered emails. 

    Try creating a separate condition for each email address instead of a single condition for multiple addresses:

    I cloned your form to test it and your setup did look to work properly.  I am not sure what is causing the notifications not to trigger, with them separated, we can at least rule out multiple addresses in the condition being the cause.  Though multiple addresses are working from my testing.