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    Can't pass form title to Purpose line of PayPal receipt

    Asked by thomegold on October 28, 2016 at 01:10 PM

    Right now, when any of my forms are submitted, the form user receives a receipt email from PayPal that includes the same purpose. Say I'm collecting money for different classes, I need the name of the individual class (Class Five or Class seven) to appear on the PayPal purpose line, whereas now Class One always appears on the PayPal purpose line, no matter which form is submitted.

    I've looked at the existing forum responses to this problem, but they include menu options I'm not seeing.

    When I select a particular form (say for Class Five), and then click the integrations button, then on the next page I click PayPal from among the icon array, I'm give a pop-up window: "You cannot add more than one payment tool. Please delete the existing one first." But I'm unable to delete that tool or access it. If I just click " Add New Tool" same thing happens.

    Likewise if I instead go to the left menu and select "Payment Fields", I am again presented with an array of icons, I click on the payPal icon, then receive the same pop-up window message as above?

    How should I proceed?

    Thanks!

    Page URL:
    http://form.jotformeu.com/form/42747495179369

    form title paypal receipt pass
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    JotForm Support

    Answered by Welvin on October 28, 2016 at 03:33 PM

    The field My Products is the Paypal Integration in the form. You can simply run the wizard and change the payment description in the settings.

    Click wizard (wand icon) > Payment Box Sub Label:

    I hope that helps. Let us know if you need further assistance.