What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi. I can't seem to receive email notification from one of my form anymore

    Asked by jeanjoel on October 28, 2016 at 01:43 PM

    Hello, well I've said it all in the subject. :)

    Page URL:

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    JotForm Support

    Answered by david on October 28, 2016 at 04:18 PM

    I checked our logs for the address in your form and the notifications look to be sending properly from our end.  Check your spam/junkmail folder to ensure they are not being filtered there.

    On a side note, it looks like your autoresponder email is based on a field that has been deleted:

    Adding a new email field to your form and setting the autoresponder to that field will allow for sending a receipt to your users via email.

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    JotForm Support

    Answered by seth on November 02, 2016 at 11:12 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.


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    Answered by jeanjoel on November 02, 2016 at 11:44 AM
    I did. Thank you. It *was* in the spam folder. Lol
    Sent from my iPhone