Hi. I can't seem to receive email notification from one of my form anymore

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    Asked on October 28, 2016 at 01:43 PM

    Hello, well I've said it all in the subject. :)

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    Answered on October 28, 2016 at 04:18 PM

    I checked our logs for the address in your form and the notifications look to be sending properly from our end.  Check your spam/junkmail folder to ensure they are not being filtered there.

    On a side note, it looks like your autoresponder email is based on a field that has been deleted:

    Adding a new email field to your form and setting the autoresponder to that field will allow for sending a receipt to your users via email.

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    Answered on November 02, 2016 at 11:12 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.


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    Answered on November 02, 2016 at 11:44 AM
    I did. Thank you. It *was* in the spam folder. Lol
    Sent from my iPhone