unable to access my forms

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    sscloanmods
    Asked on May 07, 2012 at 10:26 AM

    hello

    I may have 2 accounts with the same email address? is that possible?

    I had 2 forms set up and now cant seem to access it

    will someone please call (or can I call?) 704.821.5009

    when I log in - my user account says sscloanmods - I have no idea what or who that is?

  • Profile Image
    pinoytech
    Answered on May 07, 2012 at 10:34 AM

    Hi,

    Upon checkin the username that you provide, I found out that it was registered to a free account under drbhat@austinvillageeye.com.

    Regarding on your other account, can you provide us FORM ID or URL so we can check it and assist you further.

    Thank you for using JotForm!

  • Profile Image
    sscloanmods
    Answered on May 07, 2012 at 10:44 AM

    aah! we used the forms on the url www.austinvillageeye.com

    Then, I disabled the only form/created 2 more in place. now I can' remember the User ID

  • Profile Image
    Answered on May 07, 2012 at 10:53 AM

    now, I'm unable to log in with user ID drbhat

  • Profile Image
    pinoytech
    Answered on May 07, 2012 at 11:02 AM

    Glad that you were able to login now and remember your other user.

    If you need further assistance, please don't hesitate to contact us again anytime.

    Thank you ofr using JotForm!

  • Profile Image
    drbhat
    Answered on May 07, 2012 at 11:39 AM
    Hi
    I'm sorry to be a bug. I spent many hours on 2 forms and can't seem to
    access them. Here are the forms I was trying to send to my web guy
    Also, I have redone the jot form(s). There are 2 forms. (1) One is Request
    for Appointment. On the home page http://www.austinvillageeye.com/,
    clicking on the clock icon should point to this page. type="text/javascript" src="//form.jotform.us/jsform/21074286215146">
    script>
    (2) On the Office forms Tab (http://www.austinvillageeye.com/office-forms/)
    There should be an option to fill in the form that has both personal and
    medical information [Welcome Form]. I have pasted the code for wordpress here:

    *Where are these forms?*
    *Thanks*
    *
    *
    *Keshav Bhat O.D
    Austin Village Eye Care
    *
    *Become a Fan on Facebook
    P:704-821-5009*
    *F:866-334-0626*
    We value your opinion. Will you please take a minute to review our service
    quality here .
    *




    *
  • Profile Image
    pinoytech
    Answered on May 07, 2012 at 11:48 AM

    Hi,

    Have you tried already embeding your form code in to your website using iFrame? If not, please give a try.

    If the said issue still persist after re-embeding using iFrame, do let us know so we can further assist you.

    Thank you!

  • Profile Image
    drbhat
    Answered on May 07, 2012 at 12:37 PM
    how do I edit this form?
    *Keshav Bhat O.D
    *
  • Profile Image
    pinoytech
    Answered on May 07, 2012 at 12:43 PM

    Please follow this simple steps for editing the form:

    1. Login to your JotForm account

    2. Highlight the form that you want to edit

    3. Click the edit button of the form

    Hope this help.

    Thank you!

  • Profile Image
    sscloanmods
    Answered on May 07, 2012 at 01:06 PM

    I see the problem. The form I wanted to get to is under 'Personal Information'.

    How do I fix that?

  • Profile Image
    pinoytech
    Answered on May 07, 2012 at 01:25 PM

    Are you referring on cloning your form "Personal Information"? If yes, you can use this: http://www.jotform.com/help/28-How-to-Clone-a-Form-from-a-Web-Page

    Thank you!