What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Questions concerning the new form creation limits

    Asked by Hunter R Foy  on October 28, 2016 at 02:52 PM

    Over the years I have setup 50+ clients on Jotform. All of these customer are extremely upset with me now because Jotform has taken away free features and is now trying to force all of my clients to upgrade. None of them are interested in paying Jotform for these features as they feel Jotform has tricked them ( saying features are free and then once you are setup trying to charge them ) and now I'm stuck rebuilding all of these forms on a different system all because I trusted Jotform to stick with what they offered.

    I've absolutely LOVED you all and your software and am so sad to go. There is so much you all have done right over the years, I was shocked this move was pulled. Don't kill your brand over something so small.

    Is there anyway you can allow some of my existing accounts to stay on the free plan (the ones that have 5-10 forms)?

    I really don't want to leave your brand but if this cant be resolved I will be forced to move them and all future clients to a competing form service with a more reasonable pricing and plans. My clients aren't willing to pay $20 a month to have 8 or 9 basic forms on their website.

     

    These are the two most pressing accounts that need to stay on the free plan:

    http://www.elderheatingandair.com/

    http://beyondmassage.biz/

    JotForm different charge plans
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    JotForm Support

    Answered by david on October 28, 2016 at 06:30 PM

    All forms created before the limits will remain active and can be used as normal.  There is no need to upgrade the accounts unless you need to create new forms in those accounts.