How do I remove this recipient from receiving email notifications?

  • Profile Image
    Asked on October 28, 2016 at 06:23 PM


    A friend of mine created the form that I currently use on my website. Today I noticed that she was also receiving email notifications from my form, so rather than have her edit the form, I signed up for jotform and imported the form from my website. When I attempt to edit the email recipients for notifications, only my email shows up on the list. However, after I published the form and edited the code on my website, new form submissions still show her as a recipient of the submission. How can I remove this recipient from receiving submission email notifications?

    Thank you!

  • Profile Image
    Answered on October 29, 2016 at 08:53 AM

    The email recipient of the form notification can be removed in Emails wizard.

    Please take note that if you use the "Test Email" button, the notification will always be sent to the account's email address. Filling up the actual form is the best way to test if the notification is working properly.

    Can you please try re-embedding the form using the Iframe method to prevent script conflicts between the form and the webpage. Here's a guide:

    Please provide the email address of your friend as well so that we can investigate further.

    Hope that helps. Thank you.