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    Users not able to submit on embedded form

    Asked by ndavis on May 07, 2012 at 11:47 AM

    I have had multiple users report that when they press submit on the embedded form that they get a blank page and then have to re-enter their information, sometimes multiple times.  Also, that the "print page" button does not usually work.

     

    I would like to provide as smooth a user experience as possible, and am paying for the service in order to be able to use it for my event with 300+ people.  I have 50-100 registrants left and I am wondering if there is a way i can ensure a better user experience for the rest of my participants.

    Is there any way for you to track how much this has happenned?  I have had quite a few reports of these types of errors.  I will include the link below, but the link to the embedded form requires a username and password, so I am only linking to the un-embedded form.

    Thanks!

    Page URL:
    https://secure.jotform.com/form/20515034308

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    Answered by pinoytech on May 07, 2012 at 11:57 AM

    Hi,

    Can you please re-embed your form code using iFrame? If the said issue still persist, please let us know so we can further assist you.


    Thank you!