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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email's not going out?

    Asked by DanBlum on October 29, 2016 at 10:28 AM

    A form that has been behaving just fine has not stopped sending out all of the emails. (First one listed goes out, others not.)  In problem determination, I've added alternate addressees in case there is something afoul with my email engine, but they don't go there either.  I've used "send test email" and just done a submit of my form as usual.  Neither have  the emails going out. I checked the blocked list and it is empty.

    Can you help me, please.

    Page URL:
    https://form.jotform.com/62736635695974

    email problem engine and
  • Profile Image
    JotForm Support

    Answered by liyam on October 30, 2016 at 01:28 AM

    Hello DanBlum,

    I checked your email activity history but I did not find any email delivery failures in it. Have you checked your spam folder if in case the emails have landed there?

    You may also check your email history to see if the emails were sent properly or not. This way you can identify if the email was a failed delivery on JotForm's end or if there is something else going on such as matters related to your mail server.

    You can check this guide to learn how to view your email's activity history: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    In any case, feel free to get back to us for more concerns or any follow-up concern on this matter.

    Thanks.

  • Profile Image

    Answered by DanBlum on October 31, 2016 at 07:31 PM

    I need some more help.  I checked my spam/junk folders for two of the email addresses I have listed in the form's "office" email.  Nothing is there.    As you suggested,  I also checked the jotform email history.  The history shows that all the emails are going out. Doing problem determination, I was originally sending to two  accounts that I own and view commonly on my Outlook app.  These are all from the jotform's "office"   email   So, suspecting something wrong with that, I sent one to a friend on a totally different ISP and viewed on his machine. The send was from a different email, "Parent".    He didn't receive the email either.  

    Do you have clue?  Your history says everything is fine. Yet, none seem to arrive. 

    More help please. 

     

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    JotForm Support

    Answered by Chriistian on November 01, 2016 at 01:02 AM

    Hi, 

    I checked the recipient email of the form (jwhite@ncsuclub.org, d-nblum@nc.rr.com, dan@downunderdiversclub.org) and see if the emails are on our bounce list but the emails are not on the list. Can you try to create a new email notification and test if you will receive this new notification to your email? 


    We will wait for your response.
    Regards.

  • Profile Image

    Answered by DanBlum on November 01, 2016 at 08:06 AM

    I added a test email. It did the same.  Your history shows it.  It was not received.  Feel free to add or adjust the emails to do problem determination.

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    JotForm Support

    Answered by Chriistian on November 01, 2016 at 08:49 AM

    I checked your form and I noticed that you have added new Autoresponder Email instead of the Notification Email.

    Can you also try to create a new notification email with one recipient email only and see if you will be able to receive the email properly? You can also try to whitelist IP addresses of JotForm on your email server to ensure that your email server is not blocking JotForm's emails: Whitelisting JotMails IP Addresses.

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    Answered by DanBlum on November 01, 2016 at 08:58 AM

    Ok.  I deleted the auto responder email and added a notification email.  The new notification went out and I received it.   I didn't receive the others.

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    JotForm Support

    Answered by liyam on November 01, 2016 at 09:16 AM

    Hello DanBlum,

    If you are using an email client application such as Eudora or MS Outlook, please try logging in to your email via webmail (browser) and check the spam folder there. There is possibility that the emails may have landed to your webmail's spam folder and for this reason why it's not getting downloaded to the email client app.

    If this is the case, please try to move the emails from spam to your inbox and add the email address sender to your webmail's address book as well. 

    In addition, please contact your mail service provider and have the following IPs and domains whitelisted to your mail server: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Feel free to let us know if you have questions.

  • Profile Image

    Answered by lhproscia on November 01, 2016 at 09:51 AM

    i'm having the same issue

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    Answered by DanBlum on November 01, 2016 at 10:01 AM

    I just studied the email I got after adding the notification.   The email got is NOT from the newly created email "Notification 3" .  It's from the "parent" email. 

    Something crazy is going on.

     

    By the way, the your own instructions about white listing says it's no longer applicable because the IP addresses change all the time. 

  • Profile Image

    Answered by DanBlum on November 01, 2016 at 10:18 AM

    Ok!  I just logged on to my gmail account using the browser instead of reading them through Outlook.  The emails were there in my junk folder.!!!   

     

    It's bit complex, but not likely your problem.  My D-Nblum@nc.rr.com account is being forward to my DanBlum1946@gmail.com.   I view both (although the former is empty because of the forwarding) though Outlook.   The sender email address was already in the gmail account's contact list, but not in the Outlook.  I added it there.  I did a test to see if its fixed.

     

    OK!!!!   Thank you for your help.  It seems to be working now.  I'm not sure what changed on my email servers for the emails to suddenly be going to the junk folder.   And, there were other test submits  that I did during problem determination that seemed to not deliver emails to friends who I enlisted to help me.   However. I think all is now working.

    Thanks again.  It appears to have been a problem on my end. 

     

     

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    JotForm Support

    Answered by Chriistian on November 01, 2016 at 11:59 AM

    Hi,

    Glad to hear that everything is working fine now. However, you mentioned that the some emails landed to your spam folder. The following steps might solve the issue.

    1. Go to your spam folder and open the email from JotForm.

    2. Mark the email as Not Spam.

    This way, similar emails will land to your inbox for the next notifications.

    If you need further assistance, do let us know.