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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving submission emails

    Asked by cakeapotamus on October 29, 2016 at 11:52 AM

    I checked the bounce list and I double checked the spelling of my email. I haven't received a submission since Sept.

    Page URL:
    http://form.jotform.us/form/51666803267158

    Emails receiving receiving submission checked bounce list bounce and
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 29, 2016 at 11:14 PM

    I have checked the email history for the email address you're using in your from and I can see all the emails are being sent fine, here is a screenshot of it: 

    I have also checked the email address in the bounce list and the same as you, I cannot find it there.

    I would suggest you to please check this guide: Why-I-am-not-Receiving-Email-Notifications

    And if the issue still persists, please set up SMTP on your account so you have more control over the sender email address: How-to-Setup-SMTP-for-a-Form

    Hope this helps. 

  • Profile Image
    JotForm Support

    Answered by seth on November 08, 2016 at 01:35 AM

    Hello'

    Could you please check if your submissions ended in Junk/Spam folder by any chance?

    If they did please mark them as 'Not Spam' to avoid any future problems. For example in Gmail it looks like this:

    Let us know if that was the case and if the issue persists.

    Thank you!