What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    forms not going through

    Asked by taylorstanley on October 29, 2016 at 12:42 PM

    when the forms are submitted the confirmation on their end goes through but it does not go through on my end.  

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on October 30, 2016 at 12:01 AM

    Hello taylorstanley,

    Can you confirm that you're referring to the email alerts on submissions? If so, please check your junk mail folder for possibilities of emails to have landed there.

    You can also check your emails history in order to see if the emails were properly delivered or if it failed from sending to its recipients by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    However, if this is not the issue you're referring to, it would be great if you can share more details on the matter.


  • Profile Image
    JotForm Support

    Answered by seth on November 02, 2016 at 11:07 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.