forms not going through

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    Asked on October 29, 2016 at 12:42 PM

    when the forms are submitted the confirmation on their end goes through but it does not go through on my end.  

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    Answered on October 30, 2016 at 12:01 AM

    Hello taylorstanley,

    Can you confirm that you're referring to the email alerts on submissions? If so, please check your junk mail folder for possibilities of emails to have landed there.

    You can also check your emails history in order to see if the emails were properly delivered or if it failed from sending to its recipients by following this guide: 

    However, if this is not the issue you're referring to, it would be great if you can share more details on the matter.


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    Answered on November 02, 2016 at 11:07 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.