What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by Jodibakst on October 29, 2016 at 12:52 PM

    For some reason my pay pal is not renewing my subscription.  When I click on change credit card it takes me to pay pal and does not allow me to change my credit card.

    Please send me the right link.

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on October 29, 2016 at 10:11 PM

    You should change the credit card directly into your Paypal account, rather than doing it from our side. The next attempt to charge your Paypal account will be on Nov 3.