I am not getting an email notification when I fill in a form

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    Asked on October 29, 2016 at 02:11 PM

    When I am in form builder and click "emails" and click "test email", it says an email has been sent, but I don't receive one.


    This happens on all my forms.

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    Answered on October 30, 2016 at 01:40 AM

    Hello newtong64,


    Please check your spam folder if in case the email has landed there. If so, I suggest to please move the emails related to JotForm to your email inbox in order for your email account to recognize that the emails sent by JotForm is not Spam.

    If you have questions, please let us know.


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    Answered on November 02, 2016 at 11:07 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.