What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not getting an email notification when I fill in a form

    Asked by newtong64 on October 29, 2016 at 02:11 PM

    When I am in form builder and click "emails" and click "test email", it says an email has been sent, but I don't receive one.


    This happens on all my forms.

  • Profile Image
    JotForm Support

    Answered by liyam on October 30, 2016 at 01:40 AM

    Hello newtong64,


    Please check your spam folder if in case the email has landed there. If so, I suggest to please move the emails related to JotForm to your email inbox in order for your email account to recognize that the emails sent by JotForm is not Spam.

    If you have questions, please let us know.


  • Profile Image
    JotForm Support

    Answered by seth on November 02, 2016 at 11:07 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.