What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    After sending mail,stays in the same page and I don't get mails to my mail.

    Asked by messilot on October 29, 2016 at 02:48 PM


    I am new in this subject;can you explain me what I did wrong?

    The jotform,after sending mail,stays in the same page and I don't get mails to my mail...

    This is a re-post of a comment on How to Setup SMTP for a Form

    JotForm www same page same
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    JotForm Support

    Answered by liyam on October 30, 2016 at 04:15 AM


    When you say the jotform after sending mail stays in the same page, can you explain more details on what you mean stays on the same page? Do you mean that your form did not redirect to your thank-you page (http://messilot.wixsite.com/kibbutz/blank-60)? 

    If the form after pressing the submit button, redirected you to your thank you page and you did not receive any emails, can you please check your spam folder and search for the emails if it landed there?


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    Answered by messilot on November 01, 2016 at 10:13 AM

    Thank you for your answer.But my form did not redirect to my thank-you page (http://messilot.wixsite.com/kibbutz/blank-60)....

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    Answered by messilot on November 01, 2016 at 10:18 AM
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    JotForm Support

    Answered by Nik_C on November 01, 2016 at 12:29 PM

    If I understood you right, you should submit your form here: http://messilot.wixsite.com/kibbutz/test and then you should be redirected to this page after submission: http://messilot.wixsite.com/kibbutz/blank-60?

    The problem I see is that I'm not even able to open your page(where you should be redirected) without submission:

    You can also see that it throws errors, I found this article about the error from the console: http://stackoverflow.com/questions/22083453/console-errors-failed-to-load-resource-neterr-insecure-response

    Could you please check if you embedded your form correctly, you can check this guide for a reference.

    Also please try re-embedding your form for redirecting: http://messilot.wixsite.com/kibbutz/blank-60.

    Let us know if that helps

    Thank you!