What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Accepts Submissions - Google Integration/Emails Seem Broken

    Asked by newwheel on October 29, 2016 at 04:50 PM

    I can see new submissions coming in via form 'Inbox' but the Google spreadsheet integration stopped working on 10-15 and emails triggered by form fills stopped working within last 24 hours.

     

     

    Page URL:
    https://form.jotform.com/42788294953169

    Emails Submissions stopped working inbox
  • Profile Image
    JotForm Support

    Answered by liyam on October 30, 2016 at 06:30 AM

    Hello newwheel,

    Have you made changes on the spreadsheet which may have possibly caused an integration error with your form? Also, can you check if this is still happening up to now?

    Thanks.

     

  • Profile Image

    Answered by newwheel on October 31, 2016 at 12:30 PM

    We just broke the integration and reestablished with a new sheet.  Not sure why the old integration broke.

  • Profile Image
    JotForm Support

    Answered by BJoanna on October 31, 2016 at 03:15 PM

    Is your issue now resolved? Like my colleague mentioned changes inside spreadsheet can sometimes break the integration with google spreadsheet.

    Let us know if you need further assistance.