Email notifications suddenly stopped working! Why?

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    ismilestudios
    Asked on October 30, 2016 at 09:30 AM

    On 10/27/16 we suddenly no longer receive our nightly closing report via our email notifications. We experienced no changes to our form or our email server, the forms when submitted just aren't being emailed out to us any longer.

    Yesterday, I re-entered all of the email addresses, and made certain to save the changes. The report did not email out to us last night as needed.

    How do I get our email notifications to begin working again - we need our owner and managers to be able to review our nightly report every single night at closing WITHOUT a person having to go into JotForm, downloading a PDF and then manually emailing it out to our team.

    I'll add that we've been using these email addresses linked to our google accouts since 2013 without a problem until a few days ago. We've checked spam folders etc. Test messages are sent and received fine.

    Please help!

    Carrie

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    Boris
    Answered on October 30, 2016 at 12:39 PM

    I have checked your form email history, Carrie, and I do not see any failed emails:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    We will be happy to check further and help troubleshoot the problem, but as all emails show as being delivered in our logs, we would need some further information to help us assist you.

    1. Please let us know which email address(es) is not/are not receiving the notifications?

    2. Can you please check your form email history, and see if the emails show in our logs as sent, but you haven't received them? If there are such emails, it will help us knowing which emails were successfully sent from our end, but you haven't received them.

    3. I know that you've already checked your spam folder, but in the last few days we've had an increased amount of users report having their emails flagged as spam on Google / Gmail. Please do check the spam folder again, and make sure that you do not have any filters set up to automatically move or delete your emails that might affect the notifications.

    We look forward to your response. Thank you!

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    Carrie 
    Answered on October 30, 2016 at 05:33 PM

    Just found the three missing email notifications in my spam folder (I missed them the first time around) - why is this happening all of a sudden and how do I fix it asap? 

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    BDAVID
    Answered on October 30, 2016 at 06:51 PM

    Please make sure to remove them from the spam folder, so when any new notification arrives, they are sent to your inbox.

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    seth
    Answered on November 02, 2016 at 11:04 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.

  • Profile Image
    ismilestudios
    Answered on November 03, 2016 at 04:44 PM
    Did that and it seems to have worked. Thank you!
    *Carrie Graziano*
    School Manager
    *iSmile Studios*
    *schoolpics@ismilestudios.com *
    www.ismilestudios.com
    518-435-1146
    Join the conversation online at www.facebook.com/ismilestudios
    ...