When does my account usage reset?

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    Asked on October 30, 2016 at 11:52 AM

    Hi. I know that the service I am using resets every month. However, I can't figure out the start date of the month. Does the service begin on the first day of the month or does it depend on when we went live with the form? Is there somewhere in my account that I can check to see the monthly start date? I'm trying to figure out if we need to upgrade or not based on monthly usage.

    Thank you!

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    Answered on October 30, 2016 at 12:55 PM

    Hello huntleighusa,

    The start date of the month begins on the first day. So the reset will begin on November 1, NY time. There is also no need to do something on your part. This reset will be automatic. 

    If you have further questions or if you need further clarification on this, please let us know.