What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When does my account usage reset?

    Asked by huntleighusa on October 30, 2016 at 11:52 AM

    Hi. I know that the service I am using resets every month. However, I can't figure out the start date of the month. Does the service begin on the first day of the month or does it depend on when we went live with the form? Is there somewhere in my account that I can check to see the monthly start date? I'm trying to figure out if we need to upgrade or not based on monthly usage.

    Thank you!

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    JotForm Support

    Answered by liyam on October 30, 2016 at 12:55 PM

    Hello huntleighusa,

    The start date of the month begins on the first day. So the reset will begin on November 1, NY time. There is also no need to do something on your part. This reset will be automatic. 

    If you have further questions or if you need further clarification on this, please let us know.