I'm not receiving email notifications today

  • barbkarel
    Asked on October 30, 2016 at 12:31 PM

    I'm not receiving email notifications today but I have in the past.  Is there a change you have implemented or a problem on your end?  Please advise.  Thank you!

  • Welvin Support Team Lead
    Replied on October 30, 2016 at 1:42 PM

    We're sending you the form emails based on our mail log, but we have a number of reports about getting the emails in their spam folder. Can you check yours too? 

    You can view your email history for the sent emails, here's how: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History. 

    For troubleshooting email related problem, this guide will also help: https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications. 

  • seth
    Replied on November 2, 2016 at 11:06 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Im not receiving email notifications today Image 1 Screenshot 20

    Thank you very much.

    Regards.