I'm not receiving email notifications today

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    Asked on October 30, 2016 at 12:31 PM

    I'm not receiving email notifications today but I have in the past.  Is there a change you have implemented or a problem on your end?  Please advise.  Thank you!

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    Answered on October 30, 2016 at 01:42 PM

    We're sending you the form emails based on our mail log, but we have a number of reports about getting the emails in their spam folder. Can you check yours too? 

    You can view your email history for the sent emails, here's how: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    For troubleshooting email related problem, this guide will also help: https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications

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    Answered on November 02, 2016 at 11:06 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.