What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not receiving email notifications today

    Asked by barbkarel on October 30, 2016 at 12:31 PM

    I'm not receiving email notifications today but I have in the past.  Is there a change you have implemented or a problem on your end?  Please advise.  Thank you!

    email notifications email problem not receiving email
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    JotForm Support

    Answered by Welvin on October 30, 2016 at 01:42 PM

    We're sending you the form emails based on our mail log, but we have a number of reports about getting the emails in their spam folder. Can you check yours too? 

    You can view your email history for the sent emails, here's how: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    For troubleshooting email related problem, this guide will also help: https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications

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    JotForm Support

    Answered by seth on November 02, 2016 at 11:06 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.